Support

You should have received the quickest user guides in hard copy and all the instructions and video demonstrations in a USB stick when you purchased AutoCoach products. If not, you can download documents from here: https://autocoach.com.au/applications/guides, or watch videos here: https://autocoach.com.au/applications/videos.

All products sold by AutoCoach are covered by a 12-month hardware warranty and software upgrade unless otherwise stated. If any equipment has been damaged by accident, improper usage, or water ingress (with the exception of any items claimed to be water-proof), AutoCoach Pty Ltd will not be liable for cost of repair but will offer to replace damaged equipment with refurbished and tested materials at a reduced cost to that of full replacement.

For service and maintenance on equipment, AutoCoach warrants any parts repaired or replaced during the service for a period of 3 months but does not warrant any other aspects of the serviced products, if the equipment being serviced is outside the original warranty period.

Please see https://autocoach.com.au/company/terms-and-conditions  for details.

Yes, you can! Within the first 12 months after you purchase any goods, you are eligible to purchase an extended warranty. It will cost AUD60 per year (+GST). For more information, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Yes, it is. In Autocoach Manager software, you are able to import event information from or export race results to Meet Manager. We run training sessions on Autocoach race meet operation and communication with Meet Manager. For more information, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Accident: avoid any undue shocks (e.g.  dropping, kicking) or falling into a swimming pool

Battery: please charge batteries frequently even it is not in use or it is not flat. Avoid using it up to completely flat. Also, keep it cool and dry would extend battery life.

Regular service and maintenance with us.

Autocoach products are sensitive and precise instrument. Their performance would be affected by long-time exposure to moist environment, extreme weather/ temperature, or any other accident damages. Our engineers could help you inspect part reliability, replace aged parts, clean and add protective film, and upgrade firmware. Regular service could ensure the best-possible functionalities of your gear. 

Please follow this procedure for some self-tests/debug or contact us directly. Please notice: you would need to fill this Service Record Form (**) and email or send it with the faulty goods to us when submitting a service job.